Students:

• present offers in English, both verbally and in writing,
• compare offer options,
• argue convincingly and
• describe roles in a hotel business

none

The following topics/contents will be covered in the course:

• Communicate with guests, the roles of hotel staff, write relevant emails.
• Analyse and write enquiries and quotations
• Compare alternative offers
• Advising customers on the phone and comparing alternatives.

A collection of articles and videos will be compiled for the course each semester, drawing on recent articles from the following media:
Business Spotlight Magazine. URL: https://www.business-spotlight.de/
Harvard Business Review. URL: https://hbr.org/
TED Talks. URL: https://www.ted.com
Presentation Guru. URL: https://www.presentation-guru.com/

Collaboration, tests, discussion in English, oral examination

Cumulative module examination
The module grade is calculated weighted according to the ECTS credits of the individual courses of the module and results as follows:
ILV "English for Hotel Management I" - 1 ECTS-credit
Examination character: continuous assessment
Type of examination: self-directed tasks and tests, oral examination