Quality Management (VO)

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Course numberB2.00000.52.410
Course codeQMM
Curriculum2015b
Semester of degree program Semester 5
Mode of delivery Presencecourse
SPPW1,0
ECTS credits1,5
Language of instruction German

Students know the basic terms and the basic relationships in quality management. They are able to apply specific QM methods to solve practical problems.

Development of quality management

concept of Quality anagement

Quality Management System

Process orientation

Selected quality management methods

customer analysis methods to KANO

QFD - Quality Function Deployment

FMEA - Failure Mode and Effects Analysis

Organizational framework of quality management

Franz J. Brunner, Karl W. Wagner: Taschenbuch Qualitätsmanagement - Leitfaden für Studium und Praxis. Hanser, München 2008Karl W. Wagner: Qualitätsmanagement für KMU. Hanser, München 2005G.F. Kamiske(Hrsg.): Bausteine des innovativen Qualitätsmanagement. München, Wien: Hanser 1997Walter Masing (Hrsg.): Handbuch Qualitätsmanagement. 5. Auflage, Hanser, München Wien: 2007