Students know the basic terms and the basic relationships in quality management. They are able to apply specific QM methods to solve practical problems.

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Development of quality management

concept of Quality anagement

Quality Management System

Process orientation

Selected quality management methods

customer analysis methods to KANO

QFD - Quality Function Deployment

FMEA - Failure Mode and Effects Analysis

Organizational framework of quality management

Franz J. Brunner, Karl W. Wagner: Taschenbuch Qualitätsmanagement - Leitfaden für Studium und Praxis. Hanser, München 2008Karl W. Wagner: Qualitätsmanagement für KMU. Hanser, München 2005G.F. Kamiske(Hrsg.): Bausteine des innovativen Qualitätsmanagement. München, Wien: Hanser 1997Walter Masing (Hrsg.): Handbuch Qualitätsmanagement. 5. Auflage, Hanser, München Wien: 2007

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