Quality Management for Social Services (ILV)

Course numberM3.0607.20.110
Course code
Semester of degree program Semester 2
Mode of delivery Presencecourse
ECTS credits3,0
Language of instruction German

Students know the characteristics, tasks and features of social service relationships and know about modernisation demands on social services. They understand essential tasks, processes and methods to ensure quality. They can identify challenges and methodical approaches to take into account specialities of social services and social service relationships in quality management, as well as selected processes and tools of quality management.

Following courses of the first semester

Social services and service relationships are characterised by special characteristics and are subject modernisation demands, which are dealt with in the course. Due to the demand for a targeted control and performance of social services and an impact orientation, cause-effect chains and quality questions become more important. Terms and criteria to describe quality form the basis of a sound understanding of quality. Quality management and quality development require the use of various quality perspectives to enable professional specialized and organisational action. Current quality concepts and tools are developed, from quality reports and quality proofs to the selected quality certification options.

Beckmann, Christof, Otto, Hans-Uwe, Richter, Martina & Schrödter, Mark (Hrsg.) (2004). Qualität in der Sozialen Arbeit. Zwischen Nutzerinteresse und Kostenkontrolle. Wiesbaden: VS Verlag.
Boeßenecker, Karl-Heinz, Vilain, Michael, Biebricher, Martin, Buckley, Andrea & Markert, Andreas (Hrsg.) (2003). Qualitätskonzepte in der Sozialen Arbeit. Eine Orientierung für Ausbildung, Studium und Praxis. Weinheim, Basel & Berlin: Beltz Verlag.
Bono, Maria L. (2010). Performance Management in NPOs. Steuerung im Dienste sozialer Ziele. Baden-Baden: Nomos Verlag.
Evers, Adalbert, Heinze, Rolf G. & Olk, Thomas (2011). Handbuch Soziale Dienste. Wiesbaden: VS Verlag & Springer.
Meinhold, Marianne & Matul, Christian (2011). Qualitätsmanagement aus der Sicht von Sozialarbeit und Ökonomie (2. Auflage). Baden-Baden: Nomos Verlag.
Stampfl, Nora S. (2011). Die Zukunft der Dienstleistungsökonomie. Momentaufnahme und Perspektiven. Berlin & Heidelberg: Springer Verlag.

Lecture, group work, presentations

Presentations (50%), written work (50%)