Communication and General Patient interviewing Group 2 (ILV)


Course lecturer:

 Eleonora Putz , M.Ed.

Course numberB3.06670.20.170
Course codeKomm.
Semester of degree program Semester 2
Mode of delivery Presencecourse
ECTS credits1,0
Language of instruction German

The students can socially communicative skills that are needed for professional communication with patients and clients in a professional context and apply. You can use communicative basic concepts and techniques in the patient interaction. You can analyze critical situations and conflicts in the work environment and evaluate your understanding of roles and classify.

Basic concepts of communication / interaction and body language communication with speech and communication technology policies in dealing with criticism and conflict General aspects of conversation with patients and clients

Kutscher P.P. & Seßler, H. (2006). Kommunikation - Erfolgsfaktor in der Medizin: Teamführung, Patientengespräch, Networking und Selbstmanagement, 1. Auflage. Berlin: Springer Verlag.

Vogel, K.W. (2008). Kreative Konfliktlösung, Spiele für Lern- und Arbeitsgruppen, 3. Auflage. Salzhausen: Iskopress Verlag.