Intercultural Conflict Management Group 2 (ILV)

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Course lecturer:

FH-Prof.in Dr.in

 Eithne Knappitsch

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Course numberM4.05170.20.511
Course codeInCoMa
Curriculum2016
Semester of degree program Semester 2
Mode of delivery Presencecourse
SPPW1,0
ECTS credits2,0
Language of instruction English

Having successfully completed this course, students

know their own preferred conflict resolution style
recognize and understand the escalation of disagreement into conflict
have gained knowledge of different styles of conflict management
understand and can apply different techniques and strategies in managing conflicts in an intercultural setting

"Intercultural Communication" course

This course explores conflict and conflict management in an intercultural context and includes the following topics:

reasons for intercultural conflict
recognizing and understanding conflict behavior
types and styles of conflict
escalation and de-escalation of conflict
conflict and communication
conflict resolution

Aycan, Z., Kanungo, R. N. & Mendonça, M., (2014). Organizations and Management in Cross-cultural Context. London: Sage Publications.

Browaeys, M.-J. & Price, R. (2011). Understanding Cross-cultural Management. 2nd ed. Harlow: Prentice Hall.

Gardenswartz, L. & Rowe, A. (2010). Managing Diversity: A Complete Desk Reference and Planning Guide. 3rd ed. Alexandria, VA: Society For Human Resource Management.

House, R. J., Hanges, P. J., Javidan, M., Dorfman, P. & Gupta, V. (2004). Culture, Leadership, and Organizations: The GLOBE Study of 62 Societies. Thousand Oaks, CA: Sage Publications.

Rahim, M. A. (2011). Managing Conflict in Organizations. 4th ed. New Brunswick, NJ: Transaction.

Ting-Toomey, S. & Leeva, C. C. (2012). Understanding Intercultural
Communication. 2nd ed. Oxford: Oxford University Press.

A mixed method of instruction will be used for this course, including lectures, discussion, case studies, role play (with video analysis), presentations and self-study and group work.

Class participation (reading and discussion of texts): 20%
Group presentation: 40%
Conflict management exam: 40%