Communication Skills & Conflict Management (ILV)

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Course lecturer:

 Julia Warner , BSc MEd
Course numberB4.06360.43.491
Course codeCom&Conf
Curriculum2016
Semester of degree program Semester 4
Mode of delivery Presencecourse
SPPW2,0
ECTS credits2,0
Language of instruction English

  • Better understanding of communication (understand how it works)
  • Realize where to start in order to communicate more appreciative and targeted.
  • Practicing techniques.
  • Reflect and realize your own style of communication.
  • Realize the strengths of your style of communication.
  • Knowledge of the most common strategies of conflict management
  • Development of personal communication skills

  • Principles of communication (how communication works, introduction into selected models - Thomas Gordon, Friedemann Schulz von Thun, Manfred Autumnheller, Rosenberg etc.), open discussion - introduction into a "practicabel communication-model)
  • (Successful) techniques of appreciative communication (feedback, active listening, setting boundaries in a respectful/appreciative way)
  • Reflect and realize your own style of communication.
  • Develop your own communication-profile (Realizing the strengths and weaknesses of your own style of communication)
  • Working on your style of communication (video-analysis, role-plays, practice)
  • his course examines the nature of conflict and the impact that conflict has on our lives. The focus of the course is on self-assessment and the effect that different styles of conflict management have on the parties involved. Specific strategies for managing conflict, including verbal and nonverbal communication, active listening, and negotiation are explored

Dudley D. Cahn, Ruth Anna Abigail (2013) Managing Conflict through Communication (5th Edition) Pearson
Kriesberg, Louis and Bruce W. Dayton (2012) Constructive Conflicts: From Escalation to Resolution. 4th Edition. Boulder: Rowman and Littlefield Publishers, Inc.

attandance, active participation, short reflection on methods learned
the course is evaluated with Successfully completed